TERMS AND CONDITIONS

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OVERVIEW

 

This website is operated by Julita London. Throughout the site, the terms “we”, “us” and “our” refer to Julita London. Julita London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

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SECTION 1 - RETURN POLICY

 

Julita London products are made to order and for this reason we are unable to offer refunds.

 

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SECTION 2 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

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SECTION 3 - GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice.

 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 6 - PRODUCTS OR SERVICES 

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Return Policy.

 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

For more detail, please review our Returns Policy.

 

 

SECTION 8 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

SECTION 9 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

 

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

 

SECTION 11 - PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

 

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

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SECTION 13 - PROHIBITED USES

 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

 

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Julita London, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

 

 

SECTION 15 - INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless Julita London and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 

SECTION 16 - SEVERABILITY

 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

 

SECTION 17 - TERMINATION

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

 

SECTION 18 - ENTIRE AGREEMENT

 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

 

SECTION 19 - GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

 

 

SECTION 20 - CHANGES TO TERMS OF SERVICE

 

You can review the most current version of the Terms of Service at any time at this page.

 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

 

SECTION 21 - CONTACT INFORMATION

 

Questions about the Terms of Service should be sent to us at jo@julitalondon.com.

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PURELY BESPOKE ORDERS

All of our products are handmade in our UK studio with an exquisite finish. You will have plenty of time to review our work and provide feedback at fittings. Any necessary alterations will be done accordingly. We will keep you up to date with the progress of your gown, by sharing some images with you as we work on it. All orders are subject to acceptance and availability and by making a final purchase or order you agree to our Terms & Conditions. Acceptance of your order and completion of the contract between you and Julita London Ltd will be completed once you make a payment of the deposit required which is stated on your order form. At this point all sales become final.

Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Julita London does not accept exchanges, refunds or cancellations on any orders or other services rendered, as each item is made to fit the clients ordering and specifications. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. Clients are required to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least 2-3 fittings. Fitting days may be restricted to certain days due to the nature of the specialist being independent in the atelier. Clients will be advised on booking their fittings as to when we have availability at our atelier. Every endeavour will be made to accommodate the client’s requirements. If the client insists on a fit tighter than recommended, Julita London cannot be responsible for the finished fit of a garment. Your body measurement will be taken at the start of the process. If weight increase/decrease occurs, fit alterations will be charged for and reflected in the final balance. For larger weight increases or decreased certain parts of your garment may have to be re-made, which will be charged for (including time and materials). The client is responsible for notifying JULITA for any measurement changes. Julita London accepts no responsibility for garments not fitting due to clients increase or decrease in weight. 

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MADE TO ORDER COLLECTION GOWNS

We will help you to decide on the best size during your appointment. If you are ordering your dress remotely, we highly recommend having your measurements professionally taken. 

• We make your order based on the size, specifications,  or other information you supply Julita London while placing the order or that Julita London subsequently requests from you (measurements).

• It is your responsibility to:

• Provide us with the correct measurements. This includes measuring with reference to Standardised Sizing and measuring the length required from your high point shoulder to hem with shoes on, unless there is a waist seam and you will be required to measure from waist to hem with shoes on.

• We suggest if your between two sizes to choose the larger size.

• Review the final order and measurements and ensure they are correct. If incorrect, any corrections to an order must be sent to us in writing within 3 working days.

• If you plan to lose weight before your wedding, you must advise Julita London of this at the time of placing your order and then provide Julita London your updated sizing no later than eight months before your wedding day. If you do not provide your updated sizing, Julita London will make the product in accordance with your initial measurements and is under no obligation to seek updated sizing from you.

• Julita London is not liable for any error, omission or inaccuracy in product resulting from incorrect or incomplete measurements provided by you, or from any corrections notified to us after 3 working days. Julita London is not obliged to confirm or verify your measurements. 

• Orders (except rush orders) must be placed no later than 9 months before your wedding day, to allow for our manufacturing and delivery time and allow you time to complete alterations. Rush Orders are subject to agreement in writing.

• An order may be accepted or rejected at our absolute discretion. A request for measurements does not indicate we accept an Order.

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Dress alterations

• Given all Product is based on Standardised Sizing, one or more alterations are required to achieve the best fit. It is your responsibility to arrange such alterations and pay for the associated costs. We recommend you visit one of our preferred seamstresses, who are experienced with Julita London Products.

• Julita London will not be liable for any damage or error caused to or suffered by the Product during any alteration services.

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Delivery

• Julita London (via any delivery contractors we use from time to time) will arrange for the Product to be delivered to the address specified by you in the Order (Delivery Address) or arrange for you to collect your gown in person.

• For Rush Orders, it is your responsibility to provide us with an appropriate Delivery Address that is not likely to change before delivery, and for all other Orders, you must notify us in writing of any changes to the Delivery Address as soon as possible.

• The date of delivery will be as notified to us by the delivery contractor we use (Delivery Date). All Product requires a signature on delivery. You must ensure you or someone else is available at the Delivery Address to sign for your Product.

• Julita London will charge you a delivery fee (including insurance) for delivery of the Product (in addition to the Purchase Price), that will be notified to you at the time of placing your Order. You acknowledge that any special delivery requirements requested by you may incur additional costs and are subject to availability and timeframes. You agree to pay us for such additional costs.

• If the Product is returned to Julita London as sender (due to an error or omission in the Delivery Address notified by you to Julita London), Julita London will store the Product for two weeks on your behalf, after which ownership in the Product transfers to Julita London. You acknowledge that any Product returned and stored by Julita London is at your risk and you accept responsibility for all loss, damage and/or deterioration caused to or suffered by the Product.

• To the extent permitted by law, we do not accept any liability whatsoever for delayed or failed delivery or Product that is lost or damaged during delivery, where the delay, failure, loss or damage is caused by you or any third party.

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Defects, errors, refunds

• You must try on the Product as soon as possible after delivery, without make-up, lotions or fake-tan. If you believe Julita London has made an error with the Product you must notify Julita London of the error in writing (with photos to show the error) within 72 hours of the Delivery Date. If notification is not received within this timeframe, you shall be deemed to have irrevocably accepted the Product.

• Subject to any rights you may have under British Consumer Law, if Julita London accepts the Product as defective, Julita London will at its discretion, replace the Product free of charge, repair or alter the Product (at Julita London's cost) or provide you with a credit or refund. Julita London reserves the right to inspect Product prior to determining whether any defect or error exists. For the avoidance of doubt, at no time will Julita London's liability for any claim for defective Product exceed the Purchase Price.

• The following items are not defects in workmanship or materials and are excluded from the scope of clause: accidental damage caused by you, wear, tear, fraying or otherwise that appears or occurs after the Delivery Date. Imperfections or variations in placement in any irregular or handstitched fabrics. Colour fading over time; failure to maintain and clean any part of the Product in accordance with any specific directions given to you or that accompany the Product.

 

Title to Product 

The legal and equitable title to the Product will only be transferred from Julita London to you when the Purchase Price has been paid in full, or the Product has been delivered to the Delivery Address, whichever is the later. Legal title of the goods will immediately revert to Julita London if we refund any such payment to you.

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Risk

Risk in the Product passes to you upon you taking possession or control of the Product or upon title in the Product passing to you, whichever is the earlier. The responsibility for insuring the Product passes to you contemporaneously with the passing of risk.

Julita London does not assume responsibility for a third party seamstress or cleaners.    

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Intellectual Property

You acknowledge and agree that nothing in these Terms gives you any proprietary rights in or to any of Julita London’s intellectual property (including, for the avoidance of doubt, all copyright subsisting in the designs and other materials generated by or on behalf of Julita London in connection with the Product).

 

PAYMENT OF ORDER

a) Clients are required to pay a NON-REFUNDABLE deposit on the agreed date, which will be stated on the invoice for all orders..

b) No garments may be removed from our atelier until full payment of the order has been fulfilled. In cases where a bank transfer is made, garments will not be released until the payment has cleared.

c) Clients should retain their sales orders as proof of purchase, and be sure to have read the terms and conditions and fully understand its requirements. Julita London has such terms to protect its business regardless of your circumstance.

d) All orders made and finalised by way of paying your NON-REFUNDABLE deposit are non-returnable and non-refundable.

 

CANCELLATION OF ORDER

a) Clients who cancel their sales contract are in breech of contract, and are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date. Garment orders will still have to be paid in FULL, if the client no longer wants their order, or to continue with the order, or if the wedding or event has been cancelled for whatever reason. Cost will still be incurred to Julita London – regardless of ANY circumstance.

All sales are final. We do not accept return, exchanges, refunds or transferred credits on any item sold at Julita London. All designs are copyright to Julita London. Julita London has the right to cancel orders at any time and your deposit will be returned to you, minus any costs incurred.

 

SIZING/FITTINGS

a) Garments are designed to be worn with or without underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

b) It is essential that customers bring their shoes and any underwear being worn on the day of their chosen event to fitting appointments. This includes during the remote fittings, intended wedding day shoes and underwear is recommended to be worn, to ensure the best possible fit. Changes to heel height or underwear can create differences in fit and any further alterations will incur further charges. Seamless / nude underwear is recommended. 

c) If the client insists on a fit tighter than recommended, Julita London cannot be responsible for the finished fit of a garment. Your body measurement will be taken at the start of the process. Julita London accepts no responsibility for garments not fitting due to clients increase or decrease in weight. 

d) We accept remote orders. For all remote orders, consultations and measurements can be done remotely unless otherwise stated or discussed.

Once a sale is agreed between us and a client, a measurement chart is sent to you as a guide on which measurements to take. We strongly recommend you get a professional tailor to measure you to ensure accuracy. Every effort will be made to create the garment to the clients measurements however as the garment will be made without any ‘physical fittings’ the fit cannot be guaranteed and this must be taken into consideration. We will work according to your measurements with a 3cm tolerance, further alterations may be required to perfect the fit. Julita London does not take responsibility for further fittings once your order has been completed.

Do not hesitate to contact us if you are unsure about anything that pertains to your measurements. Julita London will not be held responsible for any sizing/fitting mishaps caused by inaccurate measurements.

** PLEASE ENSURE THE MEASUREMENT CHART IS READ THOROUGHLY AND ALL INSTRUCTIONS ARE FOLLOWED TO GIVE ACCURATE MEASUREMENTS. YOU WILL BE LIABLE TO INCUR CHARGES FOR ANY EXCESSIVE ALTERATIONS RESULTING FROM WRONG MEASUREMENTS SUBMITTED. 

** THERE IS A STRICT NO REFUND POLICY ON THIS SO ANY ISSUES WITH THE MEASURING PROCESS SHOULD BE DISCUSSED VIA EMAIL to jo@julitalondon.com 

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Please note: All purchases and orders are final and we run a strict NO REFUND POLICY. Julita London does not accept exchanges, refunds or cancellations on any garment orders or other services rendered, as each item is made to fit the clients ordering all specification. All sales between us and our clients are final. You are also not able to make changes to your design once production starts, so we strongly advise that any changes you wish to make to your design, must be done during the pre-production stage. 

 

Exact colours and shades of fabrics and trims, including lace, cannot always be guaranteed and slight differences can be expected. On rare occasions fabrics selected may not be available at the time of ordering - however I will ensure a similar replacement fabric choice is sourced and approved by you. 

 

Julita London is not responsible for fabric price increased or outside freelance seamstress price increases after a quote has been made. However I will give you notice of any price changes. 

 

TIME MANAGEMENT

a) We understand that obstacles can sometimes put delay on projects. We aim to complete our design/work and turn around changes promptly.

b) If, due to unforeseen circumstances, you create delay and do not move the production of your garment forwards for more than one month, then you will respectfully settle the full amount and re-join us when the design of your garment, becomes ready to finalise.

c) Should there be an “act of God” that prevents us from completing this project on time, a reasonable adjustment to the completion date will be taken into consideration and communicated with you.

d) Please note all pattern cutters and seamstresses work with Julita London on a contract basis and are NOT employees of Julita London, therefore all details (outside of pattern cutting and construction) regarding your bespoke design are private and highly confidential. 

 

NON – COLLECTION OF GOODS

a) If customers do not collect their garments or arrange for the necessary delivery of their garments upon agreed date, and do not notify Julita London of any change in their circumstance which may or may not allow them to collect their garment or arrange for delivery, then any given week we keep the garment in our atelier, will incur an additional cost as we need to make room for our stock and other clients.

DELIVERY/COLLECTION OF THE PRODUCTS

Whilst every reasonable effort shall be made to keep any delivery/collection date, time of delivery shall not be of the essence and Julita London shall not be liable for any losses, costs, damages or expenses incurred by the Client or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery/collection date.

Delivery/collection of the products shall be made at the discretion of Julita London either at our atelier or at an address notified by the Client to Julita London . The Client shall make all arrangements necessary to take delivery of the products whenever they are tendered for delivery. We shall agree on a specific delivery/collection date and time with you if necessary.

 If a ‘lock down’ is enforced by the government due to COVID or any other reason, Julita London will do all that is possible to work around government restrictions however Julita London is not responsible for delays outside our control. You will be contacted to let you know what steps we take to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding, you will remain liable for all amounts due up to and including the date of termination. 

 All transportation (postage / courier / shipping etc) costs will be the responsibility of the client, unless otherwise agreed with Julita London. Orders to countries outside of the UK may be subject to duties and taxes as determined by customs in the destination country and the recipient is responsible for paying any taxes and duties due. Once orders are collected, Julita London cannot be responsible for the safety of the order. It is recommended the package is insured, and is trackable. Packaging charges will apply and will be added to your final payment. 

 

PRICE AND PAYMENT

We are sure you understand how important it is that you pay the invoices we send you promptly to ensure no delays to your order. All the necessary payment details and agreed terms of payment, will be found on the invoice sent to you.

*Basic Terms: A 50% non-refundable Holding Deposit of the estimated order cost is to be settled by you before work commences to secure the service and must be paid within 10 days from contract issue date, unless an alternative payment term has been agreed. The Holding Deposit acts as a means of a) us holding any start dates proposed, b) covering the cost of initiating the first design/work phase and c) the client entering into an agreed contract between themselves and Julita London. The remaining 50% payment of workmanship will be due on *garment completion. The final balance is to be paid before the garment is sent via courier. Julita London will email the final balance when this payment is due. 

*Other payment plans: Per initial agreement with clients, Julita London may offer clients other payment plans aside from that of the basic terms. (only available upon request).

*Project Completion: This is when everything agreed in the order has been fulfilled and when all work time allowed for the project has been used. These terms and conditions are a legal document under exclusive jurisdiction of English courts.

 Design changes will incur further costs. Please ensure you are happy with the initial design. Any changes which require further alterations will incur additional fees and schedules will be changed to allow for extra production time. Any additional embellishment added will also incur further costs. 

 

LIABILITY

a) Should Julita London its obligations under this agreement, it’s liability is limited to any direct loss incurred by the customer arising from such breach. Julita London shall not be liable for any breaches caused by circumstances out of Julita London Ltd control, including but not restricted to acts of god, war, riot, terrorism, malicious damage, pandemic, fire, flood, or storm.

 

GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time and to anyone.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

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